–COVID-19 Operations Update–

Thank you for being patient as we continue to adapt our programming during the COVID19 outbreak. It is our main priority to keep clients, staff, and our community safe during these times. We aim to continue to provide services, though with necessary modifications, through this crisis . Our goal is to be a strength for our community during these challenging times. Our main office at 2475 Center St. NE Salem is open to the public, with occupancy restrictions, to remain available to community members in need.

Energy Assistance:  The Energy Assistance office is assisting all scheduled appointments by phone, email and mail at this time.  Our office is open to the public to return documents and ask questions; please follow social distancing, limit one person per household, and wear a mask.  A drop box is available outside suite 101 for documents Monday – Friday our office phone number is  503-588-9016.

Weatherization: The Weatherization office is closed to the public at this time and is not visiting homes. However, staff are taking calls and emails to provide community members with tips and tricks on energy conservation and Do-It-Yourself weatherization advice.

ARCHES – Remains operational during COVID-19, continuing to serve residents in Marion and Polk County. The ARCHES Day Center and lobby remains open in order to provide those experiencing homelessness with basic needs services . We have implemented new occupancy limits, but individuals are able to access restrooms, showers, laundry, mailboxes, and to-go lunches. Benevolent meals provided by community partners are still being offered in the ARCHES parking lot. Outreach teams remain active, visiting established camps throughout Marion and Polk counties. Providing basic needs services and routing folks to care, including: medical services, testing, shelter, and more.

For information on our hours of operation and ways to contact us, please see hereARCHES Project

HOME Youth Services: Taylor’s House and The Drop In are open and providing youth with meals, basic needs, and supportive services. The Drop In will be open from 2pm to 5pm every day to provide youth with basic needs and services. Meals will be provided to youth twice a day at 2pm and 4pm. We are monitoring occupancy levels and distancing, while increasing our cleaning and sanitation practices. Taylor’s House is open and continuing to house our community’s homeless and runaway youth 24/7. Youth are being limited in outings. Youth residing at Taylor’s House are being supported with maintaining their studies during the current school closures.

Head Start: All Head Start classes are cancelled until June 11. Head Start staff are committed to helping families through this difficult time and we are connecting with families daily via phone and email to provide remote learning activities for children, as well as to identify items they need such as diapers or food. The Head Start team is providing food from the school lunch program supplies and coordinating the delivery of needed items to families’ doorsteps.

Nutrition First: Staff are continuing all services at this time. The Nutrition First team is supporting child care providers around the State with heightened awareness and sanitation practices. Nutrition First is working hard to support child care providers with food provision during this complicated time.

Child Care Resource and Referral: In person classes have been cancelled, but Child Care Resource and Referral staff are offering support and training to families and child care providers via online and phone services.

DeMuniz Resource Center: The DeMuniz Resource Center will be open Monday, Wednesday, and Fridays from 11am to 3pm to support clients, with decreased staffing and occupancy to ensure the practice of social distancing. Staff will continue to work with clients via phone when possible.

We are committed to serving our community and keeping our partners informed. Thank you for your patience. As always, if you have any questions please reach out.

They do a lot of good for people who need help. There is many programs available.

Nancy M.

Quick and easy, non judgmental, good service.

Robert H.

This was a quick and very friendly appointment. The rep who helped me was very knowledgeable and professional. Its wonderful to know there is assistance such as energy assistance. Thank you so much.

Shirley D.

Thank you guys so much for being there for us in times of need. Not an easy process to get an appointment but other than that a huge THANK YOU

Britt G.

Helpful, committed folks helping people in need

Alien M.

Salem, Oregon— The Mid-Willamette Valley Community Action Agency is releasing more than $2 million in rental and utility assistance for income-eligible residents of Marion and Polk Counties that have been effected by the COVID-19 Crisis; Community Action continues motel program for vulnerable homeless residents of Marion/Polk. READ MORE..

MWVCAA in partnership with Recovery Outreach Community Center ROCC will open Santiam Outreach Community Center SOCC in Mill City July 23, 2019. The center will offer emergency financial assistance to those who are at imminent risk of homelessness i.e., eviction notices, utility shut offs and deposit assistance and staff will be available to assess those eligible for ARCHES housing programs. SOCC will have a drop in day center, mailboxes, veteran services, resource navigation, funding for birth certificates for those born in Oregon, and be a location for the mobile shower unit. We will also offer hygiene kits, baby items, support groups and classes for those in recovery provided by ROCC at 280 NE Santiam Blvd please join us for the grand opening August 1, 2019


Since opening in mid-December Taylor’s House has served over 23 youth and provided over 377 nights of shelter! As an emergency house, Taylor’s offers safety, stability, structure and success in moving forward. Together the Drop In and Taylor’s House provides 24 / 7 / 365 resources to at-risk, homeless, runaway and street youth ages 11 – 18.  Click the Donate Now button to show your support for this vulnerable population by sponsoring one day of care for one youth for $125!

ARCHES is currently under construction until August 2019. Lobby services (i.e mailboxes, assessments, and resources) have been moved to the Day Center entrance. Business hours remain M-F 8:15am – 4:30pm. During remodel, business hours and select services may be impacted. Please check back for regular updates.