The ARCHES Project


ARCHES is working diligently as we respond to COVID-19 in our community. In order to play our part in helping prevent the spread of disease, modifications to our service delivery will occur. As these changes unfold updates will be provided to the community.
As of March 13, 2020 ARCHES (including warming centers) has adopted social distancing, and frequent cleanings. Hours of operations remains the same with services continuing with minor adjustments. We ask clients and visitors to please wash their hands upon building entry, cough into their elbows, and remain arm’s length away from another guest.

For information on our hours of operation and ways to contact us, please see below:

  • Day Center: Open. Limited to 20 guests at a time.
    • M-F, 9:00am – 3:00pm.
  • Lobby & Supportive Services – Open. Limited to 3 guest at a time.
    • M-F, 8:15am-3:00pm.
  • ARCHES showers & Laundry – Open.
    • M-F, 9:00am – 3:00pm.
    • Appointments made on a walk-in basis.
  • Coordinated Entry – Available by phone.
    • M-F, 8:30am – 3:00pm.
    • Call 503-399-9080 ext 4003.
  • Resource Centers –
    • Santiam Outreach & Community Center – Available by phone, M-F 8:15am – 4:30pm. 971-332-5676
    • Marion County Resource Center – Available by phone, M-F 8:15am – 4:30pm. 503-508-1926
    • Polk County Resource Center – Available by phone, M-F 8:15am – 4:30pm. 503-623-9664
  • Veteran Services – Available by phone, M-F 8:15am – 4:30pm. 503-399-9080 ext.4013
  • Homeless Prevention/Rent Relief Program – Contact 503-399-9080 ext. 4003, M-F 8:15am-3:00pm.

“As long as poverty, injustice and gross inequality persist in our world, none of us can truly rest.”
― Nelson Mandela, Political Leader

Homeless Management Information System (HMIS)

The ARCHES Project is the housing and homeless division of the Mid-Willamette Valley Community Action Agency.  Our goal is to promote housing and self-sufficiency by navigating clients from homelessness to stable housing and then to self-sufficiency.  Our specific focus is on the provision of referrals, housing placements, and basic need services to persons experiencing homelessness in Marion and Polk counties.  The ARCHES Project is located at 615 Commercial Street, NE, Salem, OR 97301. Our facility lies just to the north of Marion Square Park and east of the Wallace Marine walking bridge. Hours of general operation are 8:30 am – 4:30 pm, Monday – Friday.

Homeless Services:

Drop-in Day Center: 8:15am – 3:00pm, Monday – Friday

  • The Drop-In Day Center is designed for anyone experiencing homelessness. It’s a safe space where guests can come in out of the weather to access services and to relax in a comfortable environment. Lunch is served daily at 11:00am. Referral services and navigation centered case management is available to all Day Center clients.

Supportive Services:

  • ARCHES provides a variety of supportive services for those experiencing homelessness. These include: hygiene kits, pet food, telephone access, birth certificates, community mailboxes, and referrals to community resources. SOAR services are also available to eligible participants who need assistance in applying for the Social Security Administration’s (SSA) disability programs: Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI).

Warming Center Network:

  • ARCHES convenes the Salem Warming Center Network. Warming activations occur between November 1 – March 31 when the nighttime low reaches 32 degrees or below. To learn about warming activations call the Activation Hotline at 503-559-7147, or visit

Housing Assistance:

Housing Assessments: 8:30am – 3:00pm, Monday – Thursday

  • Housing assessments are the entry point to all ARCHES housing programs. They are also connected to other housing opportunities in Marion/Polk counties, including the City of Salem’s HRAP Program, and housing placements with our other partners. Assessments are conducted by trained and experienced assessors. They generally require 20 minutes per household and are available on a walk-in basis. Reasonable accommodations for disabilities and languages are made upon request.

Housing Programs:

  • ARCHES runs several housing assistance programs, which vary by client needs. Each program’s goal is to provide housing stability through rental assistance and case management geared towards the development of self-sufficiency. Eligibility and housing placements are determined using the ARCHES housing assessment process.

Tenant Education Program:

  • ARCHES offers a tenant education workshop for those experiencing homelessness or housing instability. Each workshop consists of five sessions, teaching participants how to overcome common housing barriers such as poor rental histories, low credit scores, or criminal background. The Rent Program develops skills that allow graduates to successfully apply for housing, and maintain positive relationships with neighbors and landlords.

Marion and Polk County Resource Services:

  • ARCHES offers emergency housing and utility assistance for eligible households who reside in Polk County, as well as in rural Marion County (outside the city limits of Salem/Keizer). To access our Polk Services, please call: 503-623-9664 or visit us at the Polk County Resource Center (182 SW Academy St. Suite 220 Dallas, OR 97338). Our Marion County Resource Services are available at the main ARCHES facility located on Commercial Street in Salem.

Community Partners located at ARCHES:

      • Marion County Law Enforcement Assisted Diversion
      • Oregon Health Authority – Housing Opportunities in Partnership
      • Willamette Work Force Partnerships – Employment Navigation
      • Department of Human Services – Fresh Start Program
      • Marion County Veteran Service Officer Program
        • 780 SE Commercial St. Salem OR 97301
          Monday – Friday 9am -4:00pm
          Walk-in’s Monday, Tuesday, Wednesday
          9-11am – 1-4pm
          Closed  12-1 daily and the last day of each month.

    Visit our Facebook  for regular program updates

    ARCHES also commonly visits partner agencies as a part of our outreach efforts. You can find us at the DeMuniz Resource Center, DHS – Santiam office, Polk County Resource Center, and by appointment.

    Please contact us if you are interested in any ARCHES service. We are a Fair Housing Opportunity provider.  We do not discriminate against any individual based on: ethnicity, race, nation of origin, religion, age, sex, sexual orientation, gender identity or expression, veteran status, disability, economic status, education level, social class, or linguistic preference

Homeless Point-in-Time Count

There is a lot that happens around the world we cannot control. We cannot stop earthquakes, we cannot prevent droughts, and we cannot prevent all conflict, but when we know where the hungry, the homeless and the sick exist, then we can help.
― Jan Schakowsky, Congress Woman

ARCHES supports Marion and Polk County’s housing and housing service providers through facilitation of the annual Point-In-Time Count.

Volunteer Opportunities

Current Volunteer Opportunities at ARCHES Project

To get involved at ARCHES Project, please complete the Volunteer Application above. Below is list of our current volunteer opportunities. If nothing seems like a good fit, feel free to reach out with ideas. We are always open to exploring new opportunities. If you have questions, please contact us.

  • Mobile Shower Station: Volunteers for the Mobile Shower will help with setting up, checking in shower guests, cleaning the showers after use, and tearing down at the end of the day. The schedule is to be determined.
  • Warming Centers: Volunteers will support the operations of the Warming Centers by setting up, checking in warming guests, monitoring guest belongings, and helping create a warm and welcoming space for everyone. The Warming Season is from November 1-March 31st. The Warming Centers activate when temperatures reach 32 degrees or below. Shifts are overnight. For more information, click the Warming Center button above.
  • Room Service: Volunteers for Room Service will be in pairs and walk around the Downtown Salem area to deliver coffee and warm smiles to our unsheltered community. Shifts are available 7 days a week, from 7-9am.
  • Sandwich Making: Volunteers will help assemble sandwiches for our sack lunches. We serve about 100 lunches a day to our unsheltered community. Volunteers help us meet the needs of our clients. Food Handler’s Card is required. Shifts are available Monday & Thursday from 8:30-10am.
  • Salem-Keizer Homeless Connect: Volunteers will help in variety of ways: setting up, serving food, supporting providers, guiding guests, and much more. The Connect event is a 1-day event where service providers and local organizations come together in one location to meet with individuals who are or are at risk for being homeless.
  • Annual Point in Time Homeless Count: Every year on the last Wednesday of January, volunteers from the community meet with those who are homeless for what is called the Point In Time (PIT) Count. The information provided through the PIT Count gives the community a snap-shot of the needs of homeless individuals and families in our community and a better understanding of the services and resources needed to assist them.

Contact Us

615 Commercial St NE
Salem, OR. 97301
Telephone: 503-399-9080
Fax: 503-399-9118

Office hours: Mon- Fri, 8:30am – 4:30pm

Cherriot’s Bus Lines #3, #17, #20

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© Copyright 2019 – Mid-Willamette Valley Community Action Agency