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Energy Services strongly encourages you to stay in touch with your heating and/or energy provider to keep them updated on your situation while working with us.
All Marion and Polk County assistance is completed at our Salem office 503-588-9016. Phone lines are open Monday through Friday and may be extremely busy. If a busy signal is received, please call again as staff are assisting other clients. Residents are able to apply for assistance from the funding sources listed below once per program year (October 1 – September 30).
Low Income Home Energy Assistance Program (LIHEAP)
- Senior & Disabled individuals: Priority Assisted beginning of October
- General Public: Assisted November through September as funding is available
Contact the Energy office by calling 503-588-9016 for an application.
Oregon Energy Assistance Program (OEAP)
- PGE & Pacific Power Customers: Contact the Energy office by calling 503-588-9016
- Applications for assistance available. Please complete and submit with all required backup in place of scheduling an appointment.
NW Natural
- Oregon low-income Gas Assistance (OLGA)
- Gas Assistance Program (GAP)
- Applications for assistance available. Please complete and submit with all required backup.
Request Assistance
To receive assistance, applicants need to complete an application and return with requested backup. Only completed applications will be accepted. Please fill out Page 1 and 2 of the application for assistance. The account holder must live in the home, needs to sign the disclaimer/release on Page 2 and include all required documentation listed.
Only complete applications that include all required documents will be accepted. Incomplete requests will need to be resubmitted. The application for Assistance form will be updated for the current program year, beginning October through September.
Documents Needed
You must provide the following documents with your completed application or your assistance may be delayed:
- Verification of Social Security Numbers for all household members is strongly encouraged and required for some assistance programs (e.g. SS card, TANF documents, SS Documentation, etc.)
- Birth dates for everyone in the household and ID for those 18 years and older
- Proof of gross income received for the two months prior to appointment date
- If miscellaneous income was receive, complete Declaration of Personal Income form below and provide supporting documents
- Household members 18 years and older with zero income will be required to sign a Declaration of Zero Income form below
- Current heating and electric bill(s) for the current address at which you live (utility account holder must reside in the household and sign utility release)
- If the household receives rental assistance, provide current subsidized housing statement
Forms
Income includes, but is not limited to:
- Gross wages (pay stubs) received two months prior to appointment
- Self-employment, verification of all income earned month prior to appointment and receipts for paid deductions
- Gross unemployment benefits, current printout or PIN
- Public assistance, Ex. TANF
- Social Security benefits, current year benefit verification letter showing gross benefits
- Veterans benefits, current year verification of gross benefits
- Work-study, gross earning received month prior to appointment
- Child support, case number, letter from payee, etc.
- Adoption assistance, gross payment received month prior to appointment
- Disability benefits, verification of gross amounts received month prior to appointment
- Income/paid in cash, provide proof and fill out personal income form in office