Energy Assistance

Beginning July 29, 2019

Energy Services process for scheduling Oregon Energy Assistance Program (OEAP) appointments for Portland General Electric and Pacific Power is changing. Currently OEAP appointments are scheduled Mondays for the following Tuesday through Monday. OEAP PGE and PP appointments will now be scheduled 1 time monthly, scheduling will begin the last Monday of the month for appointments the following month. Additional staff will be added to answer calls and schedule appointments to reduce wait time. Energy Services will not be receiving additional funds but how the funds are received changed allowing us to modify our scheduling process.

“Why is electricity so expensive these days? Why does it cost so much for something I can make with a balloon and my hair?”

―Dennis Miller, Comedian

Energy Services assists eligible low income residents of Marion and Polk Counties with their home energy/heating bills.  Eligibility is based on gross income received by all household members the month prior to the scheduled appointment.  Eligible households income must be at or below 60% of Oregon median income, see posted income guidelines.   All appointments are scheduled on a first come first served basis as funding is available .  A past due notice or disconnect is not required to schedule an appointment; clients are encouraged to call prior to receiving any notices.

  • Appointments for Low Income Home Energy Assistance Program (LIHEAP ) are scheduled in our office or by phone.   LIHEAP funding provides assistance for multiple heat types: electric, natural gas, propane, wood, oil, etc.
  • Oregon Energy Assistance Program (OEAP) is only available to Portland General Electric (PGE) and Pacific Power (PAC) customers.  The number of available appointments is limited; appointments are scheduled by phone only on Mondays for the following Tuesday – Monday.
  • Energy Services receives funding from North West Natural (NWN) to assist their customers.  NWN customers are encouraged to call or come into the office to schedule an appointment.
  • All Marion and Polk County appointments are scheduled at our Salem office 503-588-9016.  Phone lines are open Mon – Fri and may be extremely busy.  If a busy signal is received, please call again as staff are assisting other clients. Residents of Marion and Polk Counties are able to apply for assistance from the above funding sources once per program year (October 1 – September 31).

Am I Eligible?

Eligibility requirements:

  • Utility bill for current residence (account holder must live in home)
  • Names and birth dates for all household members and ID for those 18 years and older
  • Valid verification of Social Security number for everyone is strongly encouraged and mandatory for some programs
  • Proof of all household gross income received the month prior to the scheduled appointment

*Incomplete applications will be placed in pending for 15 days prior to denial.

*Eligibility is based on the total gross household income received by all members living in the home at the time of application. This means families sharing a dwelling must apply as one unit.

60% of Oregon Median Income for 2019
Size of Family Unit
Annual Income
Monthly Income

Where do I go from here?

“The test of our progress is not whether we add more to the abundance of those who have much; it is whether we provide enough for those who have too little.”

 — Franklin D. Roosevelt, President

Call to schedule an appointment.
Mon-Fri 8:00am to 5:00pm
Salem Area (503) 588-9016
Outside Salem Toll-free (866) 299-4216

Contact Energy to Schedule

Low Income Home Energy Assistance Program (LIHEAP)

  • Senior & Disabled individuals: Appointments scheduled beginning October 1
  • General Public: Appointments scheduled November 1 through March as funding is available.

Appointments can be scheduled in the Energy office or by calling 503-588-9016

Oregon Energy Assistance Program (OEAP)

  • PGE & Pacific Power Customers: Schedule only by phone (503) 588-9016 or toll-free (866) 299-4216 every Monday for appointments Tuesday-Monday
  • Limited OEA Funding is received year round.

NW Natural

  • Oregon low-income Gas Assistance(OLGA) funds received up to 2 times per program year.
  • Gas Assistance Program(GAP)
  • Call 503-588-9016 or come to the office to schedule an appointment.

You must bring the following documents that apply to your appointment or your assistance may be delayed:

Valid legal verification of Social Security Numbers for all household members is strongly encouraged and may be mandatory for some assistance programs (e.g. SS card, FSRN, SS Documentation, etc.)

Birth dates for everyone in the household and ID for those 18 years and older.

Proof of gross income received the full month prior to the appointment date, you can print and fill out the form below.

Declaration of Personal Income Form, (English) (Spanish)

Income includes, but is not limited to:

  • Gross wages (pay stubs)
  • Self-employment
  • Unemployment benefits
  • Public assistance
  • Social Security benefits
  • Veterans benefits
  • Work-study
  • Child support
  • Adoption assistance
  • Disability benefits
  • misc. income/paid in cash

Household members 18 years and older with zero income will be required to sign a Declaration of Zero Income form. You can find a copy by clicking below on your preferred language.

Declaration of Zero Income Form, (English) (Spanish)

Current heating and electric bill(s) for the current address at which you live (utility account holder must reside in the household and sign utility release if agency needs to confirm account information)

If the household receives rental assistance, a current subsidized housing statement is needed.

Resources & Other DIY

“It takes half your life before you discover life is a do-it-yourself project.”

―Napoleon Hill, Author

If you are behind on your bill, call your utility company to make arrangements to prevent disconnection. You might be able to arrange a payment agreement that is more affordable. Click on the utility company links below for more information:

Let the utility company know you are seeking assistance from an energy assistance program.

Make monthly payments, if you’re not able to pay the whole bill make the minimum monthly payments as much as you can.

Set your thermostat at 68 degrees, or as low as comfortable during the day. Reduce to 55 degrees at night and when you are gone.

Heating your house with an open wood burning fireplace or the oven can be dangerous, costly and in the end ineffective.

Turn your lights and appliances off when they’re not being used. If it is a standby device unplug it even when not in use as they can account for up to 10 percent of your electricity costs.

More Resources…

Energy Tracker

A tool offered to Portland General Electric customers as a way to analyze energy use and create a savings plan.

211 Info

A free, confidential and anonymous service for finding other programs and resources in your community.

Public Utility Commission

Ensures that safe and reliable utility services are provided to consumers, and serves as a neutral third-party to assess and address customer complaints.

Contact Us

1850 45th Ave NE
Salem, OR 97305
Phone: 503-588-9016

Office Hours: Mon-Fri, 8am-5pm

To schedule an appointment please call Mon-Fri 8:00am to 5:00pm  at (503) 588-9016 or Toll-free (866) 299-4216

If you have a general inquiry or need clarification on information please feel free to contact us here, requests for appointments or scheduling not go threw.

© Copyright 2019 – Mid-Willamette Valley Community Action Agency