Energy Assistance


State leaders directed $15 million in utility assistance to Oregon Housing and Community Services (OHCS) to be delivered through Community Action Agencies to qualifying low income Oregonians.  The intended use of these funds it assist households impacted by the Coronavirus (COVID19). Energy Services will offer a limited number of appointments for either in office or phone interviews.  In an effort to reach additional eligible residents impacted by COVID19, Energy is offering a request for energy assistance to be completed, sign and returned to Energy with necessary documentation instead of scheduling an appointment.  Energy Assistance Stability Coronavirus Relief (EDASCR) income guidelines have been raised to 80% for impacted households.  Express enrollment has been added for households that include one person enrolled in one of the following programs and provides documentation of their current enrollment to said program, the household will be eligible for the energy assistance program.  Documentation of current enrollment in SNAP/food stamps, TANF or tribal TANF, WIC, Medicaid/OHP, SSI or 2019 -2020 LIHEAP/OEA energy assistant, US DOE weatherization.   Applications to apply for EASCR (English) (Spanish)

Beginning July 29, 2019


“Why is electricity so expensive these days? Why does it cost so much for something I can make with a balloon and my hair?”

―Dennis Miller, Comedian

Energy Services assists eligible low income residents of Marion and Polk Counties with their home energy/heating bills.  Eligibility is based on gross income received by all household members the month prior to the scheduled appointment.  Eligible household income must be at or below 60% of Oregon median income, see posted income guidelines.   All appointments are scheduled on a first come first served basis as funding is available. A past due notice or disconnect is not required to schedule an appointment; clients are encouraged to call prior to receiving any notices.

  • Appointments for Low Income Home Energy Assistance Program (LIHEAP) and Oregon Energy Assistance Program (OEAP) are scheduled in our office or by phone.  LIHEAP funding provides assistance for multiple heat types: electric, natural gas, propane, wood, oil, etc. Oregon Energy Assistance Program (OEAP) is only available to Portland General Electric (PGE) and Pacific Power (PAC) customers.  Appointments will be available until scheduled, a waiting list will be taken to fill cancellations.
  • Energy Services receives funding from North West Natural (NWN) to assist their customers.  NWN customers are encouraged to call or come into the office to schedule an appointment.
  • All Marion and Polk County appointments are scheduled at our Salem office 503-588-9016.  Phone lines are open Mon – Fri and may be extremely busy.  If a busy signal is received, please call again as staff are assisting other clients. Residents of Marion and Polk Counties are able to apply for assistance from the above funding sources once per program year (October 1 – September 31).
  • Energy is partnering with City of Salem’s Rate Relief Program. Current wastewater customers that meet the following qualification may be eligible; account holder lives in home, an elderly (60+) or disabled person lives in the home and total combined gross household income does not exceed 60% of Salem Median based on family size.

Am I Eligible?

Eligibility requirements:

  • Utility bill for current residence (account holder must live in home)
  • Names and birth dates for all household members and ID for those 18 years and older
  • Valid verification of Social Security number for everyone is strongly encouraged and mandatory for some programs
  • Proof of all household gross income received the month prior to the scheduled appointment

* Incomplete applications will be placed in pending for 15 days prior to denial.

*Eligibility is based on the total gross household income received by all members living in the home at the time of application. This means families sharing a dwelling must apply as one unit.

60% of Oregon Median Income for 2020

Size of Family Unit Annual Income Monthly Income
1 $25,983 $2,165.25
2 $33,978 $2,831.50
3 $41,973 $3,497.75
4 $49,967 $4,163.92
5 $57,962 $4,830.17
6 $65,957 $5,496.42
7 $67,456 $5,621.33

Where do I go from here?

“The test of our progress is not whether we add more to the abundance of those who have much; it is whether we provide enough for those who have too little.”

 — Franklin D. Roosevelt, President

Call to schedule an appointment.
Mon-Fri 8:00am to 5:00pm
Salem Area (503) 588-9016
Outside Salem Toll-free (866) 299-4216

Contact Energy to Schedule

Low Income Home Energy Assistance Program (LIHEAP)

  • Senior & Disabled individuals: Appointments scheduled beginning of October and November
  • General Public: Appointments scheduled end of November through March as funding is available.

Appointments can be scheduled in the Energy office or by calling 503-588-9016

Energy Assistance Coronavirus Relief Fund (EASCR-20)

  • Funding available to households impacted by COVID19; lost job, reduced wages, etc.
  • Eligibility based on 80% area median income, see chart
  • Express enrollment available to households that include member enrolled in one of the following programs and provides current documentation of enrollment (additional income verification is not necessary).
    • TANF, SNAP, WIC, – current statement showing benefit enrollment
    • SSI – current year benefit verification letter that lists gross benefit
    • Oregon Health Plan or Medicaid – verification of current enrollment
    • DOEWX PY 2019 or 2020 – Printout from MWVCAA Weatherization
    • LIHEAP or OEAP PY 2019 or 2020 –Energy to provide verification

Oregon Energy Assistance Program (OEAP)

  • PGE & Pacific Power Customers: Scheduled in office or by phone (503) 588-9016

NW Natural

  • Oregon low-income Gas Assistance (OLGA)
  • Gas Assistance Program(GAP)

As funding is available, Energy schedules appointments for in office and phone interviews.  Applicants are now given the option of completing a request for assistance in place of an appointment.  Only completed requests will be accepted; fill out page 1 (if household has been impacted by COVID19 provide a brief description how in comments at bottom of page 1).  The account hold (must live in home) needs to read and sign the disclaimer/release on page 2 and include all required backup documents listed on request.

Applications to apply for EASCR (English) (Spanish)

The following documents are required to determine eligibility:

Verification of Social Security Numbers for all household members is strongly encouraged and mandatory for some assistance programs (e.g. SS card, TANF documents, SS Documentation, etc.)Birth dates for everyone in the household and ID for those 18 years and older.

Proof of gross income received for the two months prior to appointment date.

If miscellaneous income was receive, complete form below and provide supporting documents

Declaration of Personal Income Form, (English) (Spanish)

Income includes, but is not limited to:

  • Gross wages (pay stubs) received month prior to appointment
  • Self-employment, verification of all income earned month prior to appointment and receipts for paid deductions
  • Gross unemployment benefits, current printout or PIN
  • Public assistance, Ex. TANF
  • Social Security benefits, current year benefit verification letter showing gross benefits
  • Veterans benefits, current year verification of gross benefits
  • Work-study, gross earning received month prior to appointment
  • Child support, case number, letter from payee, etc.
  • Adoption assistance, gross payment received month prior to appointment
  • Disability benefits, verification of gross amounts received month prior to appointment
  • income/paid in cash , provide proof and fill out personal income form in office

Household members 18 years and older with zero income will be required to sign a Declaration of Zero Income form. You can find a copy by clicking below on your preferred language.

Declaration of Zero Income Form, (English) (Spanish)

Current heating and electric bill(s) for the current address at which you live (utility account holder must reside in the household and sign utility release)

If the household receives rental assistance, provide current subsidized housing statement or complete form in office

Resources & Other DIY

“It takes half your life before you discover life is a do-it-yourself project.”

―Napoleon Hill, Author

If you are behind on making payments to your utility company make sure to stay in contact with them.  Explain your current situation and discuss payment options to prevent disconnection. It may be possible to arrange a payment option to maintain service. Click on the utility company links below for more information:

Let the utility company know you are seeking assistance from an energy assistance program.

Make payments monthly, if not able to pay full amount a minimum payment is better than no payment at all.

Set your thermostat at 68 degrees, or as low as comfortable during the day. Reduce to 55 degrees at night and when you are gone.

Heating your house with an open wood fireplace or the oven can be dangerous, costly and in the end ineffective.

Turn your lights and appliances off when they’re not being used. If it is a standby device unplug it even when not in use as they can account for up to 10 percent of your electricity costs.

More Resources…

Energy Tracker

A tool offered to Portland General Electric customers as a way to analyze energy use and create a savings plan.

211 Info

A free, confidential and anonymous service for finding other programs and resources in your community.

Public Utility Commission

Ensures that safe and reliable utility services are provided to consumers, and serves as a neutral third-party to assess and address customer complaints.

Contact Us

1850 45th Ave NE
Salem, OR 97305
Phone: 503-588-9016

Office Hours: Mon-Fri, 8am-5pm

To schedule an appointment please call Mon-Fri 8:00am to 5:00pm  at (503)588-9016 or Toll-free (866)299-4216

If you have a general inquiry or need clarification on information please feel free to contact us here, requests for appointments or scheduling not go through.

© Copyright 2019 – Mid-Willamette Valley Community Action Agency