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Energy Services strongly encourages customers maintain communication with their heating and/or energy provider while working with us.
All Marion and Polk County applications for assistance at our Salem office, 1850 45th Avenue Suite 100, Salem OR 97305. The office is closed to the public Fridays, phone lines are open. Contact Energy at 503-588-9016. Phone lines are open Monday through Friday and may be extremely busy. If a busy signal is received, please call again as staff are assisting other clients. Our program year is October 1 – September 30.
Low Income Home Energy Assistance Program (LIHEAP)
- Senior & Disabled individuals: Priority Assisted beginning of October
- PY25 mailouts will sent to PY24 October recipients
- General Public: Assisted November through September as funding is available
Contact the Energy office if you have any questions, 503-588-9016.
Oregon Energy Assistance Program (OEAP)
- Portland General Electric & Pacific Power customers
NW Natural
- Northwest Natural customers
Request Assistance
A current year application and required backup needs to be submitted to Energy. The account holder must live in the household and sign the application disclaimer/utility release on the last page. Review each page of the application for assistance prior to submitting.
Only completed applications that include all required documents will be accepted. Notification of missing information will be provided either when received in office or during processing. If requested information is not received within 15 days of notice the application will be denied.
Annual applications will be updated each program year. Energy assistance program year is October through September.
Documents Needed
The following documents are required:
- Verification of Social Security Numbers for all household members is strongly encouraged and required for some assistance programs (e.g. SS card, TANF documents, SS Documentation, etc.)
- Birth dates for everyone in the household and ID for those 18 years and older
- Proof of gross income received for the two months prior to signature on application
- If miscellaneous income was receive, complete Declaration of Personal Income form below and provide supporting documents
- Household members 18 years and older with zero income will be required to sign a Declaration of Zero Income form below
- Current heating and electric bill(s) for the current address listed on application and utility bill (utility account holder must live in the household and sign utility release)
Forms
Income includes, but is not limited to:
- Gross wages (pay stubs) received two months prior to signature on application
- Self-employment, verification of all income earned month prior to signature on application and receipts for paid deductions
- Unemployment benefits, Paid Leave Oregon; current printout with weekly benefit amount
- Public assistance, Ex. TANF
- Social Security benefits, current year benefit verification letter that includes gross benefits
- Veterans benefits, current year verification of gross benefits
- Child support, case number, letter from payee, etc.
- Adoption assistance, gross payment received month prior to appointment
- Disability benefits, verification of gross amounts received month prior to appointment
- Income/paid in cash, provide proof and fill out personal income